Returns & refunds
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How to return
- Start your return onlineUse the return portal with your order number and email. We'll confirm by email within one working day.
- Pack the piece in its boxInclude the original packaging and the printed return slip. Loose pieces in an envelope can be damaged in transit.
- Send it with a tracked, insured servicePost to Golden Horn Jewellery, London. Keep your proof of postage until the refund lands.
What can be returned
Any piece bought on goldenhornjewellery.com, including Archive Sale pieces, as long as it's unworn, unaltered and in its original box.
| Item | Returnable |
|---|---|
| Rings, earrings, bracelets, necklaces, pendants | Yes, within 30 days |
| Archive Sale pieces | Yes, within 30 days |
| Resized or engraved pieces | Only if faulty |
| Gift cards | No |
Refunds
We check the piece when it arrives and refund to your original payment method within 10 working days. Your bank may take another 3–5 days to show it. Original delivery charges are refunded when the whole order is returned.
Exchanges & sizing
Most of our designs exist in one or two pieces, so we can't promise an exchange. The quickest route is to return the piece and place a new order. Ring sizes are listed in US sizes; check the size guide before ordering.
Faulty or damaged items
If a piece arrives damaged or a stone comes loose within the first year, email us a photo and we'll repair or replace it at no cost, return postage included.
Common questions
Can I return a gift?
Yes. Start the return with the order number on the gift receipt; the refund goes back to the buyer's payment method.
Do I pay customs on a return from the EU?
Mark the parcel as "returned goods" on the customs form and no duty is charged. We can send you the wording.
What if my return is late?
Email us before day 30 if you need more time. Late returns without notice are sent back to you.
Any Question?
If you have any other questions not covered here, please don't hesitate to reach out to our customer service team. We're always happy to help!